CANCELLATION & REFUND POLICY

At Roller Nation we strive to make your experience straightforward. Therefore, we are pleased to share our Cancellation & Refund Policy in a transparent way for party packages, group bookings and booth reservations below.

Statutory Cancellation Rights (Exemption): in accordance with Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, statutory 14-day "cooling-off" cancellation rights do not apply to bookings made on this website. This is because all party packages, group tickets and booth reservations are sold for a specific date and time Therefore, all purchases are final and non-refundable.

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Customer Cancellations and Amendments: while we do not offer cash refunds, we operate the following discretionary policy for cancellations or requests to change your booking date:

• 14 Days or More Notice: if you notify us in writing at least 14 days before your booked event date, we will issue a credit or gift voucher for the full value of your booking or transfer your booking to an alternative date (subject to availability).

• Less than 14 Days' Notice: bookings cancelled, amended or moved within 14 days of the event date cannot be refunded, credited, or transferred. This is due to costs already incurred by the Venue for catering preparation and staffing and because capacity has been allocated to your booking, reducing our opportunity to resell those places.

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On-the-Day/No-Shows: no refunds, credits or transfers are available for individual guests or groups who fail to arrive on the day of their booking.

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Guest Count Adjustments (Party & Group Bookings):

Increases: you may add guests to your booking up to 72 hours before the event subject to venue capacity and payment of the additional balance per head.

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Reductions in guest numbers made 14 days or more before the event are eligible for a credit or gift voucher for the value of the cancelled places. However, the booking must continue to meet the Venue's minimum booking requirement of 8 guests. If reducing the booking would take the guest numbers below 8, no credit or gift voucher will be issued for those cancelled places and the booking will remain chargeable at the minimum of 8 guests.

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For Group Bookings, where pricing is based on guest-number-discount tiers, any reduction in guest numbers may result in the booking moving into a different pricing tier. Where this occurs, the booking price will be recalculated using the applicable tier and any credit or gift voucher will be adjusted accordingly. Reductions requested within 14 days of the event are non-refundable and will not be credited.

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For the purposes of interpreting and applying this Cancellation and Refund Policy, it should be read together with our Terms and Conditions. The Terms and Conditions form part of this Policy.